Terms & Conditions

Availability

Zoom Consultations: Tuesday, Wednesday, Friday, Saturday 9:30am – 4:30pm

In Clinic:

Oak Flats – Thursday’s 9:30am – 4:30pm

Wollongong – Friday’s 10:00am – 2:00pm

Clinic Locations:

Oak Flats Physiotherapy and Pelvic Health – 2/66 Central Avenue, Oak Flats, NSW 2529

Mama Base – 391 Crown Street, Wollongong, NSW 2500


Alternative appointment’s available on request.

Payment

Payment can be either upon booking or at the start of face to face/phone/online consultations. I accept bank transfer, debit/credit card or cash.

Health fund rebates

I am an accredited member of the Australian Natural Therapists Association (ANTA), enabling clients to claim rebates from many private health care providers, depending on the level of extras cover. Please check eligibility with your fund.

You will be issued with a receipt after your consultation, which you can submit to your private health fund. Please be aware that Health fund rebates are NOT available for Skype consultations.

Cancellation Policy (Consultations)

Please be aware that there is a 24-hour cancellation policy. Emily understands that your time is important and circumstances can change, and appreciates that you understand her time is valuable too. Any cancellations that occur 24 hours or more before the scheduled appointment, are able to be rebooked at no extra cost. However, if you wish to cancel or reschedule your appointment, and 24 hours notice is not given, or you do not show up for your appointment, a 50% cancellation fee does apply. A reminder will be sent to you the week of your appointment.

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